This is the fastest way. Goes to the engineering team, not a generic inbox. Include your country in the subject line — it helps us route timezone-sensitive replies.
For quick questions, photos of your setup, or urgent issues. We reply during Dongguan business hours (UTC+8, 08:00-18:00). Send a message first — do not call without texting. The production floor is loud.
About one hour from Shenzhen Bao'an Airport (SZX) or Guangzhou Baiyun Airport (CAN). We can arrange pickup. Send us your flight details.
We respond to emails sent outside these hours on the next business morning, usually within the first hour. Time zone difference is not an excuse for slow communication. We have customers in Brazil, Germany, and Thailand — we make it work.
You do not need all of this to start a conversation. But the more you give us, the more useful our first reply will be. We do not charge for quotations. We do not require a deposit to look at your drawings.